Transport for Wales has selected 11 companies to develop innovative ideas to improve the passenger experience as part of the second phase of its programme.
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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
Southeastern, the train company running services into London and the South East, is the first in the UK to share train load data directly with passengers so they can understand carriage capacity before boarding services and social distance more effectively.
Eurostar, the high-speed rail link between the UK and mainland Europe, has announced that its London-Amsterdam service will operate fully direct both to and from the Netherlands from the 26 October 2020.
South West Wales Connected, a new Community Rail Partnership, will work to connect local communities with their railway and get the most benefit from train travel.
As a result of passengers not following COVID-19 regulations, Transport for Wales has partnered with the British Transport Police to enforce requirements.
As the dedicated airport express service gears up for customers reviving their travel plans following the outbreak of COVID-19, Heathrow Express has announced greater ticket flexibility as part of a fully digital future.
Independent watchdog, Transport Focus, is calling on the UK government and train companies to work together to offer passengers better value for money deals to get them back onboard trains.
The concept designs feature plans to completely transform Waverley train station, making it a more accessible site for passengers.
The new platform and track at Stevenage station will improve the reliability of Great Northern, Thameslink and London North Eastern Railway services.
The accreditation reassures passengers that Chiltern Railways is adhering to government and public health guidance amidst COVID-19.
By introducing the Amazon Hub Lockers across its network, Govia Thameslink Railway adds another layer of convenience for its passengers.
All train operators in Britain and Network Rail are now signed up to the Sunflower scheme, designed to enable people with non-visible disabilities to discreetly let others know that they might require a little more time, support or assistance when travelling.
Thameslink passengers using St Pancras station will now benefit from clearer, more comprehensive information on seven new screens at the street-level entrance to the operator’s subterranean platforms.
The UK government has dedicated ￡200,000 to develop better mobile connectivity for passengers when travelling across the UK rail network.
The investment will kickstart the development of the Transpennine line between Leeds, Huddersfield and Manchester, improving connectivity across the North.